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POLICY CANCELLATION, RETURN & REFUND POLICY

If you receive a damaged or a defective item, please return the same without any hesitation to us in a proper package. Kindly enclose a note stating the reason for the returns. Also state your order no & send it to us via a trusted courier or mail. As soon as we receive the defective item we will send you a fresh replacement or refund the amount as per your choice. In your return note please advise us whether you would like a replacement or a refund. This facility is only for goods bought from us. Return of any defective / damage item should be done within 7 days from the date of the receipt of the shipment to our working office.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@irapublication.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Cancellations

No cancellations are accepted. If there is any defect in the product delivered to you only then we accept cancellations. We either offer you an e-gift voucher for the cancelled amount or we shall be refunding the amount back to you within 4-7 working days depending on your bank.
The guarantee does not extend to:
• In case the product is used
• If the product is damaged at the receivers end
• If proof of buying the product cannot be furnished.